'I hope we don’t forget the lessons we're learning now' - Zoe Portlock, Bikeworks

There's no guide to steering a social enterprise through a global pandemic. How do you shore up cash? How do you keep your customers on side? How do you reassure and guide your team, keep everyone healthy, and stay semi-sane yourself? Zoe Portlock, co-founder of London-based community interest company Bikeworks, on revamping the business model, giving restless cyclists a sense of purpose – and the unexpected lessons of life under lockdown.