Some of Timpson's top employees have done time. Sophie Hudson speaks to Dennis Phillips, welfare manager and ambassador for the Timpson Foundation and finds that Timpsons is growing a high performing team and shrinking re-offending at the same time.
The Social Value Act puts the onus on social value in the provision of public services, but to win a contract you've got to be able to prove your worth. Trouble is if you can't through lack of time or resources, you're out.